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FREQUENTLY ASKED QUESTIONS

DO YOU DELIVER ALL AROUND AUSTRALIA?

We deliver to most places in Australia. If you can't find your city or town on the product page or at the checkout, email us at hello@hobbe.com.au for a delivery quote. We do not deliver to PO boxes. Deliveries are sent Monday to Friday 9am-5pm.  

 

WHAT SHOULD I EXPECT WHEN THE COURIER DELIVERS MY ORDER?
Our amazing customer service team will update you with tracking information. Our couriers will also do their best to contact you regarding your delivery. Please note that the courier networks we use are unable to carry your chair/ottoman inside your home due to OHS laws and insurance liabilities. Please ensure that you have someone available and able to assist carrying your order into your home. Additionally, our couriers will not unbox your chair and remove the packaging from your home. 

 

WHAT HAPPENS IF I AM NOT HOME WHEN MY ORDER GETS DELIVERED?

If you are not home to accept your order, a card will be left advising next steps for re-delivery and you will be charged a $25.00 re-delivery fee.


CAN I PICK UP FROM YOUR WAREHOUSE?

Yes, you can pick up from our warehouse in Ingleburn, Sydney. Please note that pick ups are from 11am-midday Monday to Friday. Please ensure you have either a ute or van to pick up your order. If you choose the pick up option at the checkout and change your mind and require your order to be delivered, you will be charged an additional $25.00 fee.

DO YOU HAVE A SHOWROOM? CAN I TRY THE CHAIRS BEFORE I PURCHASE?

No, we don't have a showroom. We are an online store, however we have a number of amazing stockists around the country if you want to try before you buy. We have ensured that full details of each product are included on our website including dimensions, delivery information, lead times, so that you can make an informed decision when purchasing.

Check out the amazing things our customers have to say about us on your favourite product page. If there is anything else you'd like to know, drop us a line at hello@hobbe.com.au and we'll get right back to you. We have an amazing family of stockists around Australia. Click HERE to find a stockist in your area.

CAN I COME TO YOUR WAREHOUSE TO SEE THE CHAIRS?

Unfortunately, we do not have showroom facilities for customers to view chairs at our warehouse You can view our chairs at your closest stockist.

 

CAN I ORDER NOW AND NOMINATE A DELIVERY DATE IN THE FUTURE?

Due to our high volumes of stock moving in and out of our warehouse, we are unable to hold your order at our warehouse for a specified delivery date in the future. Once purchased and as soon as your order is in stock and available, we will dispatch it to you.


HOW CAN I PAY FOR MY ORDER ONLINE?

We accept payment by Credit Card (Visa/MasterCard/American Express only), ZipMoney, PayPal or direct credit to our bank account. We reserve the right to cancel any orders completed by bank deposit if payment is not received within 7 days from the date of your order.

CAN I PURCHASE A GIFT VOUCHER?

Gift vouchers are available for purchase online. All Hobbe gift vouchers are emailed to the recipient. We do not post physical gift vouchers to you or the recipient. If you wish to redeem a gift voucher, you can use your gift voucher code during the checkout process. It is possible to use more than one gift voucher to complete a purchase.

HOW DO I KNOW THAT MY ORDER WENT THROUGH?

Once you have placed your order, you will receive a confirmation email. If you have any questions at all about placing an order, please contact us at hello@hobbe.com.au

WHAT DO I DO IF THE PRODUCT I WANT IS OUT OF STOCK?

Our beautiful products are very popular and often sell out.  We aim to get sold out items re-stocked as soon as possible. Please refer to the individual product page for up to date information on availability. This however can change quickly and so we encourage you to place your order sooner rather than later to avoid any disappointment.

While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date. We apologise for any inconvenience that this may cause.

WILL I RECEIVE EXACTLY THE SAME PRODUCT SHOWN ON YOUR WEBSITE?

Yes! Great care has been taken to ensure true accuracy of all our products shown on our website, however please note that colours may vary slightly on certain computer screens.

HOW DO I KNOW IF THE CHAIR WILL FIT IN MY NURSERY/ROOM?

All dimensions and measurements for each chair and ottoman can be found on the individual product page. Please use these measurements to see which chair and ottoman will fit best in your space. The standard door width measurement in Australia is 820mm (which we have taken into account when designing our chairs), however it's a good idea to double check your entry measurements as well as room dimensions when measuring up to check if your preferred chair/ottoman will fit.

Please note that we do not provide refunds if your chair doesn't fit. Please refer to our refund policy below.

WILL I HAVE TO ASSEMBLE MY ROCKING CHAIR OR OTTOMAN WHEN IT ARRIVES?

Yes, you will need to attach the legs on all rocking chairs and ottomans.  They are sent without the legs attached to minimise damage in transit. Please email us at hello@hobbe.com.au if you require any further information.

WHAT IS YOUR REFUND POLICY?

Refunds will only be provided in the case of faulty goods. We do not provide refunds or exchanges if you change your mind or if your order item doesn't fit in your home. Faulty goods to be returned or exchanged must be returned within 14 days of receipt. After 14 days, all sales are final. Items to be returned must be done so via our preferred courier. Returned items must not have been used or altered in any way and must be returned in brand new condition and in original packaging. Once we have received and inspected the goods, we will contact you via email to arrange an exchange, credit note or refund.

HOW DO CARE FOR MY ROCKING CHAIR/OTTOMAN?

Our microfibre upholstery is stain-resistant and water repellant – you do NOT need to treat it with a stain-repelling application such a Scotchguard or similar. For all general spills, we recommend wiping up the spill as soon as possible with a general-purpose wipe or spot clean with a lightly damp cloth. For tougher stains, we recommend you consult a professional upholstery cleaner.

DO YOU OFFER CUSTOM UPHOLSTERY?

We are happy to speak with you about custom upholstery option – please email us at hello@hobbe.com.au with your enquiry.

DOES HOBBE PROVIDE ANY WARRANTIES ON ITS PRODUCTS?

Yes we do. Hobbe offers a 365-day warranty on all of our products.

This warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions. The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the product only. We require you to notify us within 14 days of the fault occurring. If you have any issues with the product that you have received, please email us at hello@hobbe.com.au and provide the details including the order number and full details of the fault (including photos/videos if possible).

The warranty will be void if for any reason the product has been altered. If you purchased the product from one of our stockists, please lodge your warranty claim at the store with your original proof of purchase.

 

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