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Money Back Guarantee

RETURNS AND REFUNDS

Here at Hobbe, we are so confident in our beautiful products that we offer our customers a 100% money back guarantee on all our products* (subject to our terms and conditions below).

PRODUCT RETURNS

We offer all our customers a 100% no questions asked money back guarantee. If you change your mind or simply want to return it, you are welcome to do so for a full refund less shipping costs.
If you would like to return a product, please contact us at hello@hobbe.com.au and we will respond within one business day. Please arrange delivery of the product you wish to return back to us. We will supply you with the return address.

Please note that the conditions below apply to all returns.

  1. All returns must be unused and in their original condition (including all original protective packaging).
  2. You must complete your return (ie it must be received back to us) within 7 days of the date of delivery.
  3. You are responsible for arranging the return of the product(s) and all related courier/delivery costs.
  4. You will be refunded the cost of the actual item only. The original shipping costs to you are not refunded.
  5. Hobbe's 100% money back guarantee applies only to purchases made directly via our web store www.hobbe.com.au
  6. Hobbe's 100% money back guarantee does not apply to sale items or items purchased on sale.

IMPORTANT NOTE: Hobbe reserves the right to reject returns if the above terms and conditions are not met.

REFUNDS

All refunds will be processed shortly after your returned product has been returned to us. You will be notified via email once the return has been approved and your refund has been processed. All items must be in perfect condition and in their original packaging to be eligible for a refund.
* Please note that this policy came into into effect as of 1st October 2016. Any purchases made prior to this date don’t fall under our 100% money back guarantee.

 

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